Privacy Policy

Effective Date: August 30, 2026

Fresh & Salty Aquarium Services respects your privacy and is committed to protecting the personal information you provide when visiting or using our website. This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices available to you.

Information We Collect

We may collect personal information that you voluntarily provide when you:

Create an account
Place an order
Request local delivery or pickup
Submit a contact form
Request aquarium services
Subscribe to emails or promotional communications
Communicate with us by phone, email, or through the website

The information collected may include:

Name
Email address
Phone number
Billing address
Delivery address
Order information
Product preferences
Aquarium service information
Communications you send to us
Account login information, if customer accounts are enabled

When you make a purchase, payment information may also be collected and processed by our payment service providers.

Fresh & Salty Aquarium Services does not directly store complete credit or debit card numbers when payments are processed through third-party payment processors.

How We Use Your Information

We may use the information we collect to:

Process and fulfill purchases
Coordinate local delivery and pickup
Provide aquarium maintenance or other requested services
Communicate regarding orders, appointments, or service requests
Respond to customer questions
Provide customer support
Maintain customer accounts
Process refunds or order adjustments
Prevent fraudulent or unauthorized transactions
Improve our website, products, and services
Maintain business and transaction records
Send promotional communications when permitted
Comply with applicable legal and regulatory requirements

Online Purchases and Payment Processing

Our website may allow customers to purchase corals, aquarium livestock, supplies, equipment, or other products.

Payments may be processed through Wix Payments or another third-party payment processor made available through our website.

These payment providers may collect information necessary to complete the transaction, including payment card information, billing information, and transaction details.

Payment information is subject to the privacy and security practices of the applicable payment provider.

Wix Website Platform

Our website is hosted through Wix.com.

Wix may collect and process certain information on our behalf in order to provide website hosting, e-commerce, security, analytics, customer account, and related website functionality.

Information submitted through our website may therefore be stored through Wix's infrastructure and services.Wix's handling of information is governed by its own privacy policies and terms.

Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites operate and may be used to:

Keep the website functioning properly
Maintain shopping cart information
Remember account preferences
Improve website performance
Understand how visitors use the website
Support security and fraud prevention
Provide analytics
Support marketing or advertising features, if enabled

You may be able to control or disable certain cookies through your browser settings or through any cookie preference tools available on our website.

Disabling certain cookies may affect website functionality.

Website Analytics

We may use website analytics tools to understand how visitors interact with our website.

Information collected may include:

Pages viewed
Time spent on the website
Device type
Browser type
General geographic location
Referring website
Website interactions
IP address or similar technical information

This information helps us improve website performance and better understand how customers use our site.

Local Delivery and Pickup Information

If you request local delivery, we may collect your delivery address, phone number, and other information necessary to coordinate delivery.

This information may be used to:

Determine delivery eligibility
Calculate applicable delivery charges
Coordinate delivery times
Contact you regarding your order
Complete the delivery

If you select local pickup, we may use your contact information to coordinate an agreed-upon pickup location, date, and time.

How We Share Information

We do not sell your personal information.

We may share information with third parties when reasonably necessary to operate our business, such as:

Website hosting providers
WixPayment processors
Delivery or fulfillment providers
Email and communication providers
Analytics providers
Business service providers
Professional advisors
Government or regulatory authorities when required by law

We seek to limit information sharing to what is reasonably necessary for the applicable service.

Marketing Communications

If you choose to receive promotional emails, product updates, new livestock announcements, sales notifications, or other marketing communications, we may use your email address or other contact information for those purposes.

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in the communication or by contacting us.

Transactional communications concerning an existing order or service request may still be sent even if you unsubscribe from marketing messages.

Data Security

We take reasonable administrative and technical measures to protect personal information from unauthorized access, disclosure, alteration, misuse, or loss.

Our website also relies on the security features provided by Wix and applicable payment processors.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to:

Provide products or services
Maintain transaction and accounting records
Resolve disputes
Prevent fraud
Meet tax, legal, or regulatory obligations
Enforce agreements

Information that is no longer reasonably necessary may be deleted or anonymized when appropriate.

Children's Privacy

Our website and services are intended for general consumers and aquarium hobbyists and are not specifically directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 without appropriate parental or guardian consent.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and, when appropriate, delete the information.

Third-Party Links

Our website may contain links to third-party websites or services, including social media platforms such as Facebook.

Fresh & Salty Aquarium Services is not responsible for the privacy practices, security, or content of third-party websites.

Customers should review the privacy policies of any external websites they visit.

Your Privacy Choices

Depending on applicable law and the circumstances, you may request to:

Review certain personal information we maintain about you
Correct inaccurate information
Request deletion of certain information
Withdraw consent for certain communications
Unsubscribe from marketing emails

Certain information may need to be retained for legal, tax, accounting, fraud-prevention, or transaction-record purposes.

To submit a privacy-related request, contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

Our business practices
Website functionality
E-commerce services
Legal requirements
Third-party providers

When changes are made, the updated policy will be posted on this page with a revised effective date.

We encourage visitors to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Fresh & Salty Aquarium Services

Phone: (689) 223-0443

Email: freshandsaltyaquariumservices@gmail.com